Privacy policy.

Privacy Policy - Last Updated: 05/10/2025

At Northern Therapy Hub, your privacy matters. This policy explains how we collect, use, and protect your personal information, in line with UK law.

1. Who We Are

We are a UK-based counselling service.
Data controller Information: Lucie Burton.
Contact Email: lucie@northerntherapyhub.co.uk

2. What Information We Collect

We may collect:

  • Your name, contact details, and booking information.

  • Information shared during enquiries or sessions.

  • Session notes and records.

  • Website usage data (via cookies and analytics).

3. Why We Collect Your Data

We use your data to:

  • Respond to enquiries and manage bookings.

  • Provide counselling services.

  • Keep records as required by law and insurance.

  • Improve our website and services.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you agree to us collecting and using your data.

  • Contract – to deliver counselling services.

  • Legal obligation – to meet regulatory and insurance requirements.

  • Legitimate interest – to improve services and ensure safety..

5. How We Keep Your Data Safe

  • Your data is stored securely and only accessed by authorised personnel

  • We use encrypted systems and secure platforms

  • We do not share your data with third parties unless legally required

6. Sharing Information

We do not share your personal data unless:

  • You give written consent

  • We are legally required to (e.g. safeguarding concerns or court orders)

  • It’s necessary for professional supervision or insurance purposes (anonymised)

7. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Withdraw consent at any time

  • Make a complaint to the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to help our website run smoothly and understand how visitors use it. You can manage your cookie settings through your browser or our cookie banner.

9. How Long We Keep Your Data

We keep client records for 7 years after your last session, in line with insurance and legal guidance. After this, records are securely deleted.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page..