Terms of service.

Terms of Service - Last Updated: 05/10/2025

These Terms of Service explain how Northern Therapy Hub provides counselling services and how this website may be used. By accessing this site or booking a session, you agree to the terms below.

1. Services Provided

Northern Therapy Hub offers therapeutic counselling to individuals aged 18 and over. Services may be delivered in person or online, depending on availability and suitability. All sessions are conducted in a professional, confidential, and respectful manner.

2. Booking and Payment

  • Sessions must be booked in advance using our secure booking system.

  • Payment is required at the time of booking unless otherwise agreed.

  • Cancellations made with less than 24 hours’ notice may be charged in full.

  • We reserve the right to reschedule or decline appointments if necessary.

3. Confidentiality

  • All sessions are confidential, except where disclosure is required by law (e.g. risk of serious harm, safeguarding concerns, or legal orders).

  • Notes and records are stored securely and retained for 7 years, in line with legal and insurance guidance.

  • We will never share your personal information without your consent, unless legally required.

4. Website Use

  • This website is for general information only and does not offer emergency or crisis support.

  • You must not use this site for unlawful, harmful, or disruptive purposes.

  • We are not responsible for the content of external links or third-party platforms.

5. Intellectual Property

  • All content on this website—including text, images, branding, and design—is owned by Northern Therapy Hub and may not be copied, reproduced, or reused without written permission.

6. Limitation of Liability

  • While we aim to provide a safe and professional service, we do not guarantee specific outcomes from therapy.

  • We are not liable for any loss, damage, or distress resulting from website use or therapeutic engagement, except where required by law.

7. Data Protection

  • We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • For details on how we collect, store, and use your personal data, please see our [Privacy Policy].

8. Accessibility

  • We aim to make our website and services accessible to all users. If you experience any barriers, please contact us so we can make reasonable adjustments.

9. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our services or website means you accept the updated terms.